Chelsey Toong

Associate Director, E-Commerce, Yale University

Chelsey is the Associate Director of E-Commerce at Yale University, where she leads strategic initiatives to modernize and streamline the university’s e-commerce ecosystem. Based in Yale’s central finance office, she focuses on institution-wide process improvement, risk mitigation, and compliance with Payment Card Industry (PCI) standards in the complex university payment environment.

With over 15 years of experience in specialty retail and higher education, Chelsey brings deep operational insight to her work. Her background includes managing campus-specific retail operations across multiple universities with Follett Higher Education, as well as overseeing product strategy for Yale Hospitality’s retail, dining and café locations.

Chelsey is a certified PCI Professional (PCIP) and Internal Security Assessor (ISA), and she plays a key role in ensuring secure, compliant digital commerce across Yale’s diverse departments and programs.