General Session - Next Generation Shared Services: A New Future for U.S. Universities and the Communities They ServeDaniel Greenstein - Baker Tilly US A whole new generation of shared services is emerging in higher education to address front-office (e.g., instructional and student-facing) as opposed to back-office (e.g., administrative and operational) functions and the yawning talent gaps that so many colleges and universities are struggling to fill in strategic roles, including finance, data analytics, and even academic programming and enrollment modeling. These shared services offer a new lease on life to institutions whose enrollments cannot sustain the breadth and depth of experience that their students demand and deserve, or the talent they need to stay current and relevant. They also provide opportunities for schools to leapfrog the competition where they are culturally able to decouple organizational success from the sole proprietorship of every institutional function. Other beneficiaries to shared service agreements include the countless communities that rely upon (declining) regional universities for jobs as well as the next generation of teachers, healthcare workers, bankers, accountants, Main Street/small business owners, civic leaders and other professionals. They rarely get a look into the conversation around challenges facing U.S. higher education, and yet they are amongst the most impacted by its current trajectory. Members of this panel discussion will speak about these new developments from various perspectives and engage the audience in an exploration of success drivers that will foster more rapid and effective shared services deployment across the higher education industry. Panelists include a former system chancellor, university president, regional economic developer and professional building a hub of next-generation shared services. Learning Objectives
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